General Terms and Conditions
These Terms govern the use of the HOMETOME24 platform by visitors, registered users, listers (agents, property managers, private) and buyers in the shop – valid in Switzerland and the EU.
1. Scope
These Terms apply to all contracts between Splitec GmbH ("we", "us") and users of the HOMETOME24 platform ("you"). Deviating conditions apply only with our explicit written consent.
2. Platform services
HOMETOME24 is a digital platform for property listings, moving services and the sale of moving supplies. We provide the technical infrastructure; listers are responsible for their own content and offers.
3. Registration and account
Certain features (favourites, requests, listing, orders) require an account. You must provide accurate information, keep your credentials secret, and notify us immediately if third parties use your account without authorisation.
4. Listings and content
- Listers hold the rights to submitted images, texts and data, or have obtained all necessary usage rights.
- Content may not be unlawful, immoral or anti-competitive, and may not violate third-party rights.
- We may review, edit or remove content without stating reasons.
- By posting, listers grant us a non-exclusive, worldwide, royalty-free right to display, promote and distribute the content on the platform.
5. Prices, payment, shop
Prices are shown on the platform. For shop purchases, the stated price, taxes, shipping and delivery times apply. Payments are processed by certified payment providers.
6. Right of withdrawal (EU consumers)
EU consumers have a 14-day right of withdrawal without giving reasons for distance sales in the shop (Directive 2011/83/EU). The period starts upon receipt of goods. To withdraw, send a clear statement to hallo@hometome24.ch. Exceptions apply, e.g. for sealed hygiene items after opening and customised products.
Note for Switzerland: no general statutory right of withdrawal exists; voluntary return periods are communicated separately in the shop.
7. Warranty and liability
Statutory provisions apply to defects in shop products. We are liable without limit for wilful conduct and gross negligence and for injury to life, body and health. Otherwise liability is limited to typical, foreseeable damages to the extent permitted by law.
8. User conduct
Prohibited in particular: posting third-party content without rights, bulk extraction (scraping), circumventing technical protection, sending unsolicited advertising, and any use that impairs the platform.
9. Suspension and termination
We may suspend or delete accounts in the event of serious or repeated violations. Users may delete their account at any time without stating reasons.
10. Data protection
Our Privacy Policy applies (/datenschutz).
11. Changes to the Terms
Changes will be notified at least 30 days before they take effect by email or notice on the platform. If you do not object within this period, the new Terms are deemed accepted.
12. Governing law and jurisdiction
Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is Zug (Switzerland). Mandatory consumer protection provisions of the EU country of residence remain unaffected.
13. Online dispute resolution (EU)
The EU Commission provides an ODR platform: ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in consumer arbitration proceedings.
Last updated: 27/10/2026